PRIVACY POLICY

Nantucket Whale Inn (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit www.nantucketwhaleinn.com (“Site”) or make a reservation. By using the Site, you consent to the practices described in this policy.

Information We Collect

When you submit a reservation, sign up for communications, request information, or contact us, we may collect personal information including your name, email address, phone number, billing details, reservation dates, preferences, physical address, and any notes you choose to provide. We also collect technical information automatically through cookies and similar technologies, such as your IP address, device type, browser type, pages visited, referral links, general browsing behavior, and other data that helps us understand how users interact with the Site.

In addition to personal data, we collect aggregated, non-identifiable information that helps us analyze traffic patterns, page visits, referral sources, and general use of the Site. Aggregated data does not identify you personally and may be used to improve our services and the guest experience.

How Your Information Is Used

We use personal information to process reservations, manage payments, communicate with guests, operate our booking and property-management systems, respond to questions or requests, register you as a hotel guest, send confirmations, provide customer support, and comply with legal, tax, and operational obligations. Personal information may also be used for optional marketing communications, surveys, offers, or promotions — only if you choose to opt in, and you may unsubscribe at any time.

Aggregated data is used to improve the Site, monitor performance, develop new features, understand user behavior, and support marketing and advertising strategies. Aggregated data does not identify individual visitors.

Third-Party Service Providers

To deliver services, the Nantucket Whale Inn works with trusted third-party partners including booking engines, payment processors, website hosts, analytics providers, and reservation management systems. Although these partners assist with our operations, they operate independently and maintain their own privacy practices. If you make an online reservation, you may be directed to a third-party Booking Engine. While it appears to be part of our Site, the Booking Engine is governed by its own privacy and security policies. All transmitted reservation data is encrypted when in a secure SSL session.

We do not sell, rent, or share your personal information with unaffiliated third parties for their marketing purposes.

We may disclose personal information if required by law, court order, legal process, to comply with regulatory obligations, or to protect the safety, property, or rights of the Inn, our guests, or the public.

Cookies and Tracking Technologies

Cookies are small text files stored on your device to enhance your browsing experience. They improve Site navigation, remember your preferences, help maintain reservation sessions, personalize content, and allow us to understand how guests interact with the Site. Cookies also support advertising functions such as remarketing and performance analysis.

Cookies alone cannot identify you personally. You may choose to disable cookies through your browser settings; however, doing so may affect the ability to navigate the Site or complete reservations.

Third-party advertisers and external websites linked from our Site may use their own cookies when you click their content. These cookies are not controlled by Nantucket Whale Inn and are governed by the policies of the issuing site.

Information Security

We take reasonable administrative, physical, and technical measures to safeguard your personal information from unauthorized access, alteration, disclosure, or misuse. The Site operates in a secure environment using industry-standard firewalls, encryption technologies, and Secure Socket Layer (SSL) protocols during reservation and data-entry processes. While we follow industry standards and take substantial precautions, no online transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

The Nantucket Whale Inn does not knowingly collect personal information from individuals under the age of eighteen. Persons under the age of eighteen are not permitted to use the Site or submit information. If personal data from a minor is inadvertently collected, it will not be knowingly disclosed and will be removed upon discovery.

Links to Other Websites

The Site may include links to third-party websites that may be useful to you. These websites do not operate under this Privacy Policy, and Nantucket Whale Inn is not responsible for their privacy practices, content, accuracy, or security. You should review the privacy policies of any third-party site before providing personal information.

California Privacy Rights

Pursuant to California Civil Code Section 1798.83, California residents may request information about how their personal data may be shared with third parties for direct marketing purposes. Nantucket Whale Inn does not share personal information with third parties for their direct marketing purposes.

Your Choices and Withdrawing Consent

You may request access to, correction of, or deletion of your personal information at any time by contacting us. If you previously opted in to receive marketing communications but no longer wish to do so, you may unsubscribe using the link provided in our emails or by contacting us directly. If you no longer want your personal information used in the ways described in this Privacy Policy, you may contact us to withdraw your consent, though this may limit your ability to use certain Site features or reservation services.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page. Continued use of the Site after changes are published constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Nantucket Whale Inn
779 Main Street
Half Moon Bay, CA 94019
Phone: (650) 726-1616
Email: info@nantucketwhaleinn.com