CANCELLATION & REFUND POLICY

All reservations at Nantucket Whale Inn require a valid credit card at the time of booking to confirm the stay. Full payment for the reservation is due seven days prior to arrival and will be automatically charged to the credit card on file unless alternative arrangements have been made in advance. Guests who cancel their reservation seven days or more before the scheduled arrival date will receive a full refund. Cancellations made within seven days of arrival are non-refundable and will be charged in full unless the room is rebooked by 4:00 PM on the scheduled date of arrival. If the room is rebooked, the refunded amount will be processed minus a $25 per-room processing fee.

Reservations made under non-refundable rates or promotional offers are not eligible for refunds at any time. Date-change requests may be accommodated based on availability and may result in different rates or additional charges. Early departures are considered cancellations and are not eligible for refunds. Guests who fail to arrive on the scheduled check-in date will be marked as no-shows and charged the full cost of their reservation.

A thirty-day cancellation and payment policy applies to whole-inn reservations, group bookings totaling five or more room nights, extended stays of five nights or longer, and reservations during certain holiday or peak-demand periods. These reservations require a non-refundable deposit unless otherwise stated in writing at the time of booking.

Refunds will be issued to the original form of payment. Processing times vary based on the guest’s financial institution and may take several business days. Nantucket Whale Inn may, at its discretion, approve exceptions for documented emergencies. For questions regarding this Cancellation and Refund Policy, guests may contact the inn directly at info@nantucketwhaleinn.com or visit Nantucket Whale Inn, 779 Main Street, Half Moon Bay, CA 94019.